Terms & Conditions

MONKEY VIDEO PRODUCTION TERMS & CONDITIONS

  1. PAYMENT
    All services require a 50% upfront payment via credit card or bank deposit. We will invoice you for the 50% balance of the project upon completion. Additional fees will be applied if the video turns out longer than what we initially quoted you. However, we will notify you before proceeding any further.
  2. VARIATIONS
    We are pleased to offer you the opportunity to make the following revisions:
    (a) one revision to the script
    (b) unlimited revisions to the sample storyboard
    (c) two revisions to the completed storyboard
    (d) two revisions to the completed animation
    Any further rounds of revisions will incur additional cost, which we will contact you before we proceed.
  3. APPROVAL OF VIDEO PRODUCTION WORK
    At each stage of the process (i.e. scripting, voiceover, storyboarding and animation) you will be notified and have the opportunity to review it. You must advise us in writing of any unsatisfactory points within 14 days of receiving the draft. Any of the work which has not been reported in writing to us as unsatisfactory within the 14-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been
    completed.
  4. SUPPLY OF MATERIALS
    You must supply all materials and information required by us to complete the work in accordance with any agreed specification. Where there is any delay in supplying the required information to us that leads to a delay in the completion of work. We will have the right to extend any previously agreed deadlines by a reasonable amount. Where you fail to supply materials and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work that is already completed.
  5. USE OF WORK BY MVP
    Upon completion of your video project, we may display your work for marketing purposes on our website or on social media. If you do not wish to have your work displayed by us, please let us know before completion of the project.
  6. BACKUPS
    You are responsible for maintaining your own copy of your video once we have provided to you. If you require another copy to be sent, an additional fee may apply. We will be keeping a copy of your video for 60 days and may delete it after this time.
  7. SATISFACTION GUARANTEE
    We guarantee the quality and timeliness of our work. If you are not happy with our service and have a legitimate reason/s, we will happily provide you with a refund. The success of the video, including but not limited to, the view count or generation of sales, is not our responsibility and thus not relevant to this satisfaction guarantee. We will review dissatisfaction regarding the production quality (project outcome) of the video itself, not its external performance.
  8. INTELLECTUAL PROPERTY RIGHTS
    Upon completion of the project and full payment for the services we acknowledge that you have intellectual property rights to the video. All rights to the video are owned by you however, we’ll ask for your permission to include your video on our website as sample work.
Monkey Video Production
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