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1. How long does it usually take to finish a video?

It usually takes us 3 weeks to finish a video.  It depends on if you require script writing or voiceover services and also depending on the length of your video. We will always make sure to let you know in advance how long you should expect to receive your video from us. For more details about the process please view our how we do it page.

2. What type of videos do you offer?

We specialise in video animation in various styles. From whiteboard style, to cartoon and much more. If you have a preferred style of video, please send us a sample and we will endeavour to provide the same type of videos for you.

3. What is your policy on Feedback and Revision of work?

We offer storyboard preview where you can give us your initial feedback on the animation style. Once you are satisfied with the style we will then continue with the remainder of the storyboard. Once completed we offer a further 2 rounds of changes. We then proceed with animation and offer a further 2 rounds of changes to animation only. Note this does not include changes to the storyboard. Any additional rounds of changes will be $250 +GST per round. Most of our clients usually only need 2 rounds of changes for their videos.

4. Who owns the rights to the video?

All rights to the video are owned by the client however we ask that we can use your video on our website as sample work.

5. Can we use our own script and/or our own voice on the video?

Yes you are able to provide us with your own script and/or voiceover.  For more information on how to write a script check out our blog post for script writing best practices here. Otherwise if you prefer a peace of mind and have us to organise everything for you, then we are happy to do that too. We have professional script writers and a huge selection of Australian voiceovers to choose from.

6. Can I choose male or female voice and also their accent?

We have a range of Female and Male voiceovers you can choose from. Our prices on the website are based on our Australian voiceovers we have. However if you require voiceovers in other accents like British or American etc we are happy to source for you and give you a quote. 

7. What happens if the video turns out longer than it was originally quoted?

For each additional 30 seconds the video runs over, you will be charged at a rate of $495 + GST per 30 sec block. We will endeavour to let you know as early in the process if we feel the video will be longer than expected.

8. What is your term and method of payments?

Our terms are that payment to be paid upfront before work commences. We offer a 100% money back guarantee. Please view our guarantee terms here. You can either pay by Paypal, Credit Card (via PayPal), or Bank Deposit.

9. Do you offer bulk discounts or discounts on longer length videos?

If you have a long video or plan to have multiple number of videos done, we will be happy to give you a special discount. Please enquire with us for a quote.

10. OK I am ready to make my video, how do I get started?

Great! We offer set packages to suit your needs. Please have a look at our pricing page here. We are also able to offer customised quotes depending on your requirements.

11. Do you offer white label services for agency?

Yes we love working with agencies! We can offer you wholesale prices so you can on sell to your clients. Please visit our reseller page for more details or contact us to discuss your needs. 

12. Do you have an affiliate program?

Yes we do! Please visit our reseller page for more details.

13. If I still have more questions, how can I contact you?

Please fill in our contact form here detailing your questions.  One of our friendly staff will be in touch with you within 1 business day. Or alternatively you can call us directly on 1300 663 363.
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