Monkey Video Production offers a 100% satisfaction guarantee. If you are not satisfied with the outcome of a Project (the “Outcome”), you must notify firstname.lastname@example.org, within the timeframe set forth below.
Once a Project has been sent for approval, you have forty-eight (48) hours to review the Project and approve or to notify Monkey Video Production that you are not satisfied with the Project Outcome. If you do not take any action within those forty-eight (48) hours, then the Project will automatically be considered as approved. We will not provide you any refund of the Project fee, if you do not notify that you are not satisfied with the Project Outcome.
If you notify us that you are not satisfied with the Project Outcome, in accordance with the timeframe set forth above, we will either reopen the Project and rectify the situation, or will issue you a full refund at our discretion.