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Here Are Some Answers To Most Common Questions
How long does it usually take to finish a video?
It usually takes us 3 weeks to finish a video. It depends on if you require script writing or voiceover services and also depending on the length of your video. We will always make sure to let you know in advance how long you should expect to receive your video from us. For more details about the process please view our how we do it page.
What is your policy on Feedback and Revision of work?
We are pleased to offer you the opportunity to make the following revisions
(a) one revision to the script
(b) unlimited revisions to the sample storyboard
(c) two revisions to the completed storyboard
(d) two revisions to the completed animation
Our initial quotation provided to you will have your fixed project cost as well as any fees associated with changes outside of scope. We will never surprise you with any hidden fees and will always be honest and upfront with you throughout our process.
Can I choose male or female voice and also their accent?
We have a range of Female and Male voiceovers you can choose from. Most of our voiceovers are Australian, however if you require voiceovers in other accents like British or American etc we are happy to source for you and give you a quote.
What happens if the video turns out longer than it was originally quoted?
We will provide you with our cost and any fees regarding additional work in your initial quotation. If during the project you decide to increase the length of your video, we will reconfirm with you about the additional cost for your approval. We will endeavor to let you know as early in the process if we feel the video will be longer than expected. We will always ask for your approval before proceeding with any work.
Do you offer bulk discounts or discounts on longer length videos?
If you have a long video or plan to have multiple number of videos done, we will be happy to give you a special discount. Please enquire with us for a quote.
Do you offer white label services for agency?
Yes we love working with agencies! We can offer you wholesale prices so you can on sell to your clients. Please contact us to discuss your needs.
If I still have more questions, how can I contact you?
Please fill in our contact form above detailing your questions. One of our lovely consultant will be in touch with you within 1 business day. Or alternatively you can call us directly on +61 28073 5992.
What type of videos do you offer?
We specialise in video animation in various styles. Simply check out our samples or send us samples of videos that you like and we can customise to suit your preference. We also recently introduced the Interactive Live Animation service which combines live videography with animation to capture both the personal human factor and the engaging animation factor. If you like to discuss your video ideas, simply send us an email or give us a call.
Who owns the rights to the video?
All rights to the video are owned by the client however we ask that we can use your video on our website as sample work.
Can we use our own script and/or our own voice on the video?
Yes you are able to provide us with your own script and/or voiceover. However our package includes the full service to give you a peace of mind and saves you time. Script and voice plays a vital role in your video project, therefore we recommend leaving it to us to handle for you. We have professional script writers and a huge selection of Australian voiceovers to choose from.
What is your term and method of payments?
We require a 50% deposit to be paid before work commences. The remaining 50% is required before we release the final version of the video to you. We offer to refund your full deposit should you not be happy with our service during your video project. You can either pay by Credit Card or Bank Deposit.